About this policy
Saga Japanese Restaurant (trading as Chisou, Sushi Atelier and Gochisou) is committed to protecting your privacy
and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to
achieve this and includes the information collected when:
- you use our website www.chisourestaurant.com www.sushiatelier.com www.go-chisou.co.uk
- you make a booking on our website.
- you make enquiries on our website.
- someone is interested in working with us.
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from
that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
Who are we?
Saga Japanese Restaurant is a restaurant based in:
- 31 Beauchamp Place, London, SW3 1NU
- 3 Princes Street, London W1B 2LD
- 114 Great Portland Street, London, W1W 6PH
- 22 Woodstock Street, London, W1C 2AR
- 1B, Building 5, Chiswick Business Park, 566 Chiswick High Rd, London W4 5YA
- Our registered address is: 114 Collindale Avenue, NW9 5GX.
- The head office address is: Unit 4 Trade City Business Park, Cowley Mill Road Uxbridge, UB8 2DB
How do we collect information from you?
We collect information from you:
- when you make a booking.
- when you visit a restaurant (preferences, allergies etc.).
- make an enquiry.
- when you sign up to marketing emails.
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking. We will collect this
information so we can fulfil your booking request and you may dine at our venue.
When you make a booking Saga Japanese Restaurants collects information such as:
- title
- name
- e-mail address (used for booking confirmation and post-dining feedback emails)
- home or work address
- no-shows (where applicable)
- telephone number
- company name
- dietary requests
- marketing preferences (whether you opt-in or opt-out)
When you dine at Saga Japanese Restaurant:
- marketing responses (where applicable)
- survey responses
- current and past restaurant reservation details
When you access our sites:
There is "Device Information about your computer hardware and software that is automatically collected by Saga
Japanese Restaurant. This information can include:
- device type (e.g. mobile, computer, laptop, tablet)
- cookies
- operating system
- IP address
- browser type
- browser information (e.g., type, language, and history)
- domain names
- access times
- settings
- referring website addresses
- other data about your device to provide the services as otherwise described in this policy.
Location information:
If you use our website, we may receive your generic location (such as city or neighbourhood).
Careers:
You may submit your CV if you're interested in working for us to info@chisourestaurant.com. This information may include:
- personal details
- employment details
- education
- salary history
- other relevant details
We will use this information to assess your application. We may also keep it in our records for future reference.
Please get in contact if you would no longer like us to hold your records at info@chisourestaurant.com
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking,
because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our
legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service,
and in particular for the following reasons:
- Internal record keeping.
- Send you service emails (booking confirmation and post-dining feedback).
- Improve our products and services.
- Send marketing communications if you have opted in to receive them.
- We may use the information to customise the website according to your interests.
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information
we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For
example service providers (e.g. ResDiary for the provision of online bookings), third-party payment processors,
and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or
as permitted by applicable law.
You may choose to restrict the collection or use of your personal information at any point. Please refer to the
Your Choices section of this Privacy Policy for details.
How and where do we store data?
We only keep your personal data for as long as we need to in order to use it as described in this privacy policy,
and/or for as long as we have your permission to keep it.
For reservations taken through ResDiary software, your data will only be stored in the UK.
ResDiary data is stored securely in data centres managed by Rackspace.
Please read Resdiary's privacy policy here >> https://sales.resdiary.com/privacy-statement/
For reservations taken through Opentable your data will be stored on their systems. Please view their privacy
policy here >> https://www.opentable.co.uk/legal/privacy-policy
For reservations taken on Quandoo your data will stored on their systems. Please view their privacy policy here
>> https://www.quandoo.co.uk/data_privacy
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact
you with information relevant to you. We may make use of additional information about you when it is available from
external sources to help us do this effectively.
Your choices
We will contact you for marketing purposes by email, phone or text message unless you have withdrawn your prior
consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted
us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at info@chisourestaurant.com
You have a right to request a copy of the personal information that Saga Japanese Restaurant holds about you and have
any inaccuracies corrected. Any such requests should be made to this email address: info@chisourestaurant.com
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
Security
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure
data collected through our Site.
Use of 'cookies'
Like many other websites, we use cookies. We use them to help you personalise your online experience.
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise
you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
We use cookies for the following purposes:
Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track
the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps
us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users
and your sites' performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use
third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is
governed by the privacy policy of the third party placing the cookie.
Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected,
stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing
any data to them.
What happens if our business changes hands?
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control
of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our
business that is being transferred, be transferred along with that part. The new owner or newly controlling party will,
under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was
originally collected by us.
In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and
informed of the changes.
We may share your information (such as meal or seating preferences and special occasions) with other restaurants in
the same restaurant group. This is to enhance the hospitality experience that we (the restaurant group) provide you when
you dine with us (such as, trying to seat you by a window, if you previously expressed a preference for window seating)
("customised service") and to improve our table and shift planning. In addition to providing you with more customised
service, we may, as permitted by applicable law, share your information with our restaurant affiliates to support
operations, such as to perform analytics, tailor marketing to you, support a loyalty program that you have chosen
to participate in, and improve services. For more information, please feel free to contact us at: info@chisourestaurant.com
Changes to this statement
Saga Japanese Restaurant will occasionally update this Privacy Policy to reflect company and customer feedback.
Saga Japanese Restaurant encourages you to periodically review this statement to be informed of how Saga Japanese
Restaurant is protecting your information. This policy was last updated in 16.05.18.
Contact Information
Saga Japanese Restaurant welcomes your comments regarding this Privacy Policy. If you believe that Saga Japanese Restaurant
has not adhered to this Privacy Policy, please contact Saga Japanese Restaurant at info@chisourestaurant.com. We will aim to
use commercially reasonable efforts to promptly determine and remedy the problem.
